Amy Young Designs Improperly Kept Tens of Thousands of Our Dollars

AYD International LLC / Amy Young Designs (run by Amy Young Lee / Amy McArdle) has been found liable by an independent arbitrator for improperly keeping almost $36,000 of our money.

October 21, 2020 Update

The stories keep piling in! If you have one, please let us know.

And this is just a small sampling of the stories we’ve corroborated. Again, please reach out if you’ve been harmed by AYD.

July 7, 2020 Update

On June 4, 2020, AYD International LLC / Amy Young Designs was ordered to pay us, within 30 days of the ruling, our entire award of $38,784.50. (See below for more information about how AYD kept this money from us in the first place, and how an independent arbitrator ruled entirely in our favor.) Those 30 days expired this past weekend, and despite her obligation to do so, we have not been paid.

Her refusal to pay proves that this was no mere business dispute between a company and its client. AYD International LLC / Amy Young Designs has acted, and continues to act, in bad faith by refusing to pay this arbitration award.

As mentioned in greater detail below, please be very careful doing business with AYD or its principal, Amy Young Lee / Amy McArdle.

June 16, 2020 Update

We received the arbitrator’s decision, and it is entirely in our favor.

The arbitrator has ordered AYD International LLC / Amy Young Designs to pay us $38,784.50, which is everything we asked for:

[AYD] shall pay to Claimant the sum of $35,909.50, consisting of the $23,324.50 refund amount and the $12,585.50 amount for items purchased from [AYD], but not delivered to Claimant.

The administrative fees of the AAA, totaling $1,725.00, and the fees of the Arbitrator, totaling $1,150.00, shall be borne by [AYD]. Accordingly, [AYD] is obligated to pay to Claimant the sum of $2,875.00, representing the portion of said fees previously incurred and paid by Claimant….

This Award is in full settlement of all claims submitted to this Arbitration. All claims not expressly granted herein are hereby denied.

This settles the question once and for all. AYD International LLC (sometimes Amy Young Designs), run by Amy Young Lee (sometimes Amy McArdle), improperly kept over $35,000 of our money. And we are not alone! Since posting this article we’ve heard from additional clients and vendors of hers who have had similar experiences.

Please be cautious doing business with AYD International LLC (sometimes Amy Young Designs), run by Amy Young Lee (sometimes Amy McArdle).

Here is what I wish we’d done (other than not hire her, of course!):

In short: I strongly recommend against hiring AYD! They failed to finish our project and improperly kept our money — and they may do that to you too.

June 3, 2020 Update

A handful of clients of Amy Young Designs have reached out to us, saying that they’ve had similar experiences to ours. Please reach out if you would like any information about how to file an arbitration claim, or if you’d like to compare notes.

One of AYD’s vendors came by our house a week or two ago. He said that his company was still owed about 1/3 of its invoice. He had reached out to Amy, who said it was our obligation, not AYD’s. He knew this was false because AYD had signed all of the invoices / work orders and paid the initial 2/3 to get the work done. She also had the gall to claim that she had filed an arbitration claim against us!

On December 8, 2018, my wife and I signed an agreement with AYD International LLC, the interior design company run by Amy Young (or Amy McArdle) and sometimes referred to as Amy Young Designs.

Over the next few weeks we worked with her to come up with a design plan that we were excited about.

In January 2019 we paid AYD International LLC over $267,000 up front. We were promised a final installation in April 2019. Amy missed that deadline, despite telling us beforehand to sell all of our furniture, and set a new final installation for May 2019. She missed that one too. Same for another “final installation” in July 2019. As of April 2020, the project is still not complete.

In the meantime, there were a number of items that were returned or exchanged for less expensive pieces. We agreed with Amy that those returned or exchanged items would be refunded to us. AYD has failed to live up to that agreement, and has kept over $35,000 of our money. This conversation began in earnest in August 2019.

Even once we all agreed on how much had been paid and how much AYD needed to refund, they refused to pay. This email is from November:

And here we are in late December:

Written confirmation from Amy even later in December that AYD owes us over $23,000 in refunds:

But three weeks later they still hadn’t paid:

And in early February, the same story:

Finally, in mid-February, we had no choice but to file a suit with the American Arbitration Association:

The last email I received from Amy was in December 2019. AYD hasn’t even bothered to participate in or respond to the arbitration, which we began on February 17:

Be careful hiring AYD International LLC, also known as Amy Young Designs, based in Jupiter, FL. They failed to complete the job and have improperly kept over $35,000 of our money and may do the same to you.

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